About Purchase Payment

▊ Order Classification

1. Standard product order: It refers to the product order which has been mass-produced by LEAD-WIN and has no other customized content.
2. Customized product order: refers to the purchase of LEAD-WIN according to the customer's individual needs, redesign and development, production of product orders.

▊ Standard Product Order Procurement Process

1. Information confirmation: product information confirmation; price information confirmation; commercial information confirmation
2. Payment: Currently LEAD-WIN accepts T/T payment method, default (50% in advance; 50% before shipment)
3. Confirmation of goods: LEAD-WIN can provide different methods of goods inspection including video and photos to ensure the absolute truth of the quantity and status of goods, so that customers can buy with confidence.
4. Product transportation: LEAD-WIN can provide customers with sea and air transportation services such as FOB/CIF/DDP, the transportation methods may vary slightly in different countries or regions.

▊ Order Procurement Process for Custom-made Products

About consulting services

▊ About pre-sales customer service:

Our pre-sales customer service staff will contact you via email or WhatsApp as soon as they receive an enquiry email, so please ensure that you fill in the correct correspondence address information to avoid not being able to communicate in time.

Note: Due to the time difference, enquiries received at 17:30 BST will be replied to at 09:00 the following day at the latest. In response to customer enquiries, pre-sales customer service staff will communicate with you further to ensure that key information is synchronised between the two parties.

▊ About the product:

Technical advice: Our pre-sales customer service staff have many years of experience in the industry service and can provide professional advice on products or technology according to customer needs, and are here to help with any lithium battery related questions.

Customised products: When customers have customised needs, they can first communicate with our pre-sales customers. We will communicate with our in-house technical staff to make a professional assessment of the customer's needs and provide feedback to the customer on the results of the assessment in the first instance.

Seeking OEM: We provide professional OEM service, customers only need to inform our pre-sales customer service of their needs, and we have rich OEM experience and are the core supplier of lithium batteries to many listed group companies.

▊ Obtaining a quotation:

An accurate quotation is dependent on many factors, such as: product customisation requirements, number of products to be purchased, type and quantity of accessories, shipping methods, exchange rates, payment terms, etc. Therefore, we will communicate with our customers thoroughly and carefully before providing them with a quotation, in order to provide them with a reasonable and competitive quotation.